Social Services Worker (3212)

Social Service Assistant

This position is responsible for:

Providing social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; preparing accurate and complete client records; referring clients to community agencies and maintains effective working relationships with the same; ensuring compliance with program policies and procedures.

Key responsibilities include:

• Greets and interviews clients requesting assistance to determine the client's eligibility for assistance based on program guidelines and restrictions.
• Records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the Lodge kitchen, Thrift Store, or Distribution Center for assistance.
• Provides clients with food from pantry; receives and stocks items donated for the pantry; and maintains an itemized account of pantry disbursements and inventory.
• Locates and arranges temporary housing for eligible clients, contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, and churches for assistance.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on the client's behalf; builds and maintains professional working relationships with community agencies.
• May serve as Coordinator for a specific program, such as senior citizens or food programs; plans and coordinates program arrangements; sets up program meeting area; ensures clients of the program are served effectively.
• Assists in driving a Box truck/ company vehicle to collect donations of food and supplies, as well as deliveries as needed for the Corps.
• Assists the Corps in Custodian duties.
• Prepares and files client records in a timely manner, ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures the accuracy and completeness.
• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.
• Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Commanding Officer.
• Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.

Physical requirements and working conditions include:

• Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time.
• Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Drive a large truck. Use a hand truck and or pallet jack.

Employee benefits include:

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal, and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

What we are looking for in you:

Education and experience: High School diploma or G.E.D., and experience working in a retail store preferred, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and certifications: Current Driver's License

Equal Opportunity Employer: Veterans | Disabled