Case Manager - Residential Services

Case Management

Interviews, accepts and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client's history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements.

Case Management (80%)

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels clients on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that aid in enhancing clients, psychosocial well-being.

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; writes incident reports and enforces disciplinary actions for infractions of the house guidelines. (Residential)

Meets with clients to discuss and evaluate their progress, prepares accurate and up-to-date records documenting the meeting.

Facilitates individual and group discussion to ensure clients' attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

Refers clients to appropriate Corps programs or other agencies based on clients' needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program.

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into approved database record system

Responsible for the protection of confidentiality and privacy of client information in all forms.

Administrative Responsibility (10%)

Maintains awareness of program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and adjusts case management processes as necessary.

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Prepares case presentations for the Residential Services Manager, Directors, and Officers.

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the Residential Services Manager as appropriate for submission to grantor.

Assists in developing and revising the service policy manual.

Other Responsibilities (10%)

May attend community meetings with representatives of other agencies to educate them about the program, make clients referrals and maintain awareness of clients' progress.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects.

Cross training to serve as Case Manager-Social Services, Pantry Worker, Front Desk Worker, or other Social Services positions as necessary.

Performs other related work as required

Qualifications

Education and Experience: High school diploma or GED And two years' experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses: Valid State Driver License

Physical Requirements: Ability to meet attendance requirements. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25lbs.). Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions: Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.