EDS Operations Manager

Emergency Disaster Services Operations Manager

The Salvation Army Northern Division Headquarters (DHQ) in Roseville, MN, is committed to "Doing the Most Good" by supporting worship, housing, and service centers, addressing community needs, and administering emergency disaster services.

The Emergency Disaster Services (EDS) Operations Manager strengthens The Salvation Army's disaster response capacity by overseeing key operational areas including volunteer lifecycle management, training, equipment readiness, and data reporting. This role supports divisional response efforts by coordinating resources and volunteers, maintaining critical databases, and representing EDS in collaborative planning with external agencies. The EDS Operations Manager also assists in divisional emergency planning and must be available for travel and deployment to aid communities in crisis.

$58,376 - $70,000.06 annually

Essential Functions

• Disaster Response Support (15%): Support the Emergency Disaster Service (EDS) department across the Division by managing resources, equipment, and volunteers for effective disaster response operations. Respond to emergency requests from local fire departments, police, and EMS at all hours.
• Collaboration with Agencies (15%): Work with FEMA, county/state emergency management, and Volunteer Organizations Active in Disaster (VOAD). Represent EDS at local meetings and neighborhood disaster planning sessions.
• EDS Volunteer Management and Engagement (15%): Oversee the full lifecycle of EDS volunteers, from application and background checks through training, credentialing, and ongoing participation. Maintain accurate database records, manage scheduling, and generate reports to support program operations. Provide ongoing support and development opportunities for volunteers, coordinating with Volunteer Services as needed.
• Volunteer and Staff Training (15%): Plan, schedule, and deliver EDS-specific training to volunteers and staff, both in-person and virtually, to ensure readiness for disaster response.
• Data Reporting and Communication (10%): Compile response statistics and prepare reports for local and Territorial Headquarters. Provide updates and secure support from THQ EDS as needed.
• Equipment and Database Management (10%): Maintain the database for disaster equipment, including canteens, kitchens, and generators, ensuring all resources are accounted for and operational.
• Travel and Emergency Availability (10%): Attend meetings, events, and disaster responses, often requiring travel and availability outside normal working hours, including weekends and holidays.
• Divisional Emergency Planning (10%): Assist the EDS Director with the Divisional Emergency Plan, incorporating best practices and trends in disaster services and operations.

Education and Experience

• High school diploma or equivalent required; two years of college coursework in a related field preferred.
• Minimum of two years of experience in emergency management, disaster response, or a related field; non-profit experience is a plus.
• Emergency Management certification is a plus.
• Must pass background checks, possess a valid driver's license, successfully complete an MVR check, and possess or be able to obtain a DOT Medical Examiners Certificate.

Competencies

• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrates a high level of integrity and discretion when handling confidential information.
• Values honesty, diligence, and ethical conduct in all aspects of work.
• Self-starter with the ability to take initiative, work independently, and drive tasks to completion with minimal supervision.
• Proficient in Microsoft Office and standard PC applications.

Working Conditions

• Requires clear and consistent communication with colleagues and community members.
• Professional work environment with eligibility for hybrid, remote-friendly arrangements.
• May involve extended hours, work in extreme weather conditions, and availability during evenings and weekends.
• Requires on-call availability for emergency response outside of standard business hours.

Supervisory Responsibilities

• Provide leadership, training, and supervision to assigned EDS volunteers.

Driving/Travel Requirements

• Operate agency vehicles in support of program operations and organizational objectives.
• Occasional local travel is required; infrequent out-of-town or overnight travel may be necessary.

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; additional duties may be assigned or adjusted by the supervisor as needed.