Aftersales Associate

Aftersales Associate

Job Title: Aftersales Associate Company: Salt Separation Services Location: Rochdale, on-site Contract: 9 month FTC Department: Aftersales Compensation: £27,000 - £29,500 / year

About Salt Separation Services

Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We're committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!

Position Summary

The Aftersales Associate is responsible for delivering a professional aftersales and contract support service to the business, ensuring the smooth operation of equipment contracts and services. This role involves overseeing the coordination and management of spares service and refurbishment contracts, ensuring efficiency, compliance, and customer satisfaction. The Aftersales Associate will work closely with procurement, subcontractors, and internal teams to maintain service excellence while upholding the company's core values.

Key Responsibilities

• Contract and Service Management: Oversee, plan, organize, and coordinate daily activities related to spares service and refurbishment contracts.
• Procurement and Vendor Liaison: Manage procurement processes, expedite orders, and liaise with subcontractors to ensure timely delivery of parts and services.
• Inspection and Quality Control: Conduct inspections of equipment to verify compliance with quality standards before dispatch.
• Logistics and Order Fulfilment: Manage packing, dispatch, and invoicing of equipment and spare parts.
• Sales Support: Prepare quotations and support internal sales activities for products related to Desal Supplies, with external sales engagement as required.
• Regulatory Compliance: Ensure adherence to Quality Assurance Systems and Procedures.
• Stock and Cost Management: Oversee stock control and conduct cost analysis to optimize inventory levels and expenses.
• Company Culture and Values: Actively promote and maintain company culture in alignment with core business values.
• Ad Hoc Responsibilities: Undertake any other reasonable tasks as required to support business needs.

Skills, Knowledge and Expertise

Previous customer service experience Excellent communication Time management Self-motivated able to work well within a team. Customer and Service focused Commercially aware Budget Management Data driven with analytics Self-development and continual improvement

Desirable: Previous experience in engineering Previous experience with bespoke equipment

Why Salt Sep?

Benefits: A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events

At Salt Separation Services, you'll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business. We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.

We'd love to hear from you! Apply now... Interested candidates are encouraged to submit their CV and cover letter detailing relevant experience and qualifications. The next steps 1. Our team will help look into your application 2. If successful, we'll arrange a quick chat 3. Initial Interview, will be with the hiring manager and there will be an element of demonstrating your skills. 4. Final stage, a peer interview to meet some of the people you'll be working along side. 5. Offer, and hopefully, acceptance! Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.