Sales Representative - Vascular Access, Critical Care & Airway | Durban

Account Manager

The Sales Representative will be responsible for driving sales and growth within the Vascular Access, Critical Care, and Airway division across the KwaZulu-Natal region. The incumbent will service existing accounts, develop new business, maintain strong relationships with healthcare professionals, and contribute to the overall success of the business through effective sales and marketing activities.

Key Responsibilities

• Service existing accounts and identify new business opportunities within the assigned territory.
• Meet and exceed sales targets and performance metrics.
• Conduct effective product presentations, demonstrations, and training to clinical personnel.
• Manage consignment and boot stock efficiently, ensuring accurate inventory tracking.
• Maintain accurate records of all customer interactions, sales leads, and territory performance in the CRM system (Force Manager).
• Monitor competitors' activities, pricing, and product offerings; recommend strategies to management.
• Participate in after-hours and weekend activities such as training sessions and congresses when necessary.

Customer Relationship Management

• Build and maintain strong professional relationships with healthcare stakeholders, including physicians, key opinion leaders, nurses, theatre stock controllers, and hospital administrators.
• Resolve customer complaints promptly by investigating issues and recommending solutions.
• Gather customer requirements and provide feedback to management to ensure high levels of satisfaction.
• Collaborate with internal teams (Customer Service, Finance, Logistics) to support seamless service delivery.

Marketing & Promotional Activities

• Assist the National Product Manager and Sales Manager with product marketing, workshops, journal clubs, and educational events.
• Implement marketing strategies and tactical plans within the assigned territory.
• Promote the full range of products and services offered by Jehu Industries.
• Analyze sales and marketing performance and provide regular reports to management.

Training & Knowledge Development

• Maintain up-to-date product, clinical, and technical knowledge.
• Conduct training for customers and internal team members as required.
• Identify educational opportunities for customers to maximize ROI and product adoption.
• Attend relevant professional workshops, conferences, and congresses to stay informed of industry developments.

Administration & Reporting

• Submit timely daily call reports, weekly planners, and monthly and annual sales analyses.
• Manage expense claims in accordance with company policies.
• Ensure all activities comply with legal, ethical, and regulatory standards.
• Maintain accurate records of stock, quotations, and customer interactions.

Requirements

Qualifications & Experience

• Minimum: Grade 12 (Matric).
• Relevant degree, diploma, or medical/marketing qualification advantageous.
• Minimum of 2 years' sales experience, preferably in the medical or hospital equipment industry.
• Knowledge of the KZN healthcare market and relevant customer base is advantageous.
• Proven track record in sales with verifiable references.

Skills & Competencies

• Strong interpersonal, communication, negotiation, and presentation skills.
• Ability to build and maintain customer relationships.
• High level of motivation, self-confidence, and results orientation.
• Competence in planning, organizing, and managing territory effectively.
• Strong analytical, decision-making, and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM systems.
• Ability to work independently and as part of a team.
• Flexibility to travel extensively within KZN and occasionally abroad.
• Professionalism, integrity, and adherence to company values.

Key Attributes

• Presentable, professional, and reliable.
• Honest, ethical, and customer-focused.
• Team player with strong leadership and collaboration skills.

Benefits

• Competitive basic salary and car allowance.
• Cell phone allowance.
• Monthly commission structure.