Sales Representative - Medical Surgical Devices | JHB Central

Account Manager

Our client is a proudly South African company with over two decades of success in the medical device industry, fulfilling medical care needs throughout South Africa and Africa in both private and public sectors. Our client, Central Territory (Johannesburg) has a vacancy for a Sales Representative to be based in Johannesburg.

Job Purpose

To effectively sell specialized medical devices to new and existing business accounts. Build and maintain strong working relationships with hospital personnel to maximize sales growth. To ensure our client is optimally positioned as a key preferred supplier within the medical devices space.

Key Responsibilities

Key responsibilities will include (but are not limited to) the following:

• Engage with existing and potential customer base (Pain Specialists, Orthopaedic Surgeons, Spine Surgeons, Neurosurgeons, Radiologists, Anaesthetists, Nephrologists, ICU & Ward Nurses, Theatre & Scrub Sisters, Pharmacy Managers, Stock Controllers, Key Opinion Leaders, HoDs in Public Sector hospitals, other appropriate decision makers/stakeholders) on different levels in line with the company expectations.
• Drive sales effort through effective planning, scheduling and conducting ongoing sales visits and product training presentations in field with follow up visits, and other appropriate actions (sampling, hands on training etc.) to generate orders.
• Work in Theatre to support HCPs with medical device products used from our client.
• Supply hospitals, physicians, clinical and homecare staff with current product information, catalogues and samples.
• Grow market share and revenue through existing customers and the development of new customers.
• Plan and prepare all relevant materials and customer visit schedules in preparation for tenders.
• Provide in-service educational seminars for the clinical staff of hospitals, including face to face seminars during hospital shift changes.
• Prioritize goals in the sales territory based on customer and company needs.
• Proactively plan comprehensive coverage of the territory based on needs assessment.
• Negotiate sales contracts and pricing with customers; review existing contracts to identify those requiring follow-up and liaise with relevant pricing and tender departments.
• Interact with internal staff to resolve customer complaints and queries timeously.
• Comply with defined administrative responsibilities including but not limited to CRM, call logs, field activity reports, Market Action Plans, device vigilance, forecasting, quotations, complaint handling and management of territory expenses.
• Attend and exhibit at national conventions/seminars to gain new customer leads through detailing of products.
• Exhibit at local professional/medical meetings to develop new customer leads and follow up on these leads.
• Work closely as a team to support each other.
• Continuously improve product knowledge not only through product training but also through self development processes (self-study, hands on experience, etc.) and stay relevant and updated on current product literature.
• Be aware of market intelligence in territory.
• Adhere to all Company policies & procedures, systems, rules, procedures and housekeeping standards.

Key Relationships / Interfaces

• Solid relationship with existing and potential new customers (pain specialists, anaesthetists, surgeons, radiologists, critical care personnel, procurement and stock controllers and other appropriate decision makers/stakeholders)
• Synergy between Sales and Marketing and interdepartmental partnership

Requirements

Essential skills/experience:

• 2-3 years' experience (including theatre) in a sales role in a multi-national, multi-cultural environment is essential.
• Paramedical background an advantage.
• Knowledge and aptitude for medical devices or Healthcare Sector a preference.
• Good command of verbal and written English language is essential.
• Strong written & verbal communication skills.
• Microsoft Excel, Power Point and Word proficiency.
• Excellent interpersonal & customer relationships skills.
• Attention to detail and ability to complete progress reports according to company standards.
• Ability to demonstrate good presentation and training skills.
• Have a valid driver's license, reliable own motor vehicle for daily work and maintenance of vehicle.
• Lift and carry a moderate number of materials and supplies.

Behaviors/values:

• Approachable, enthusiastic, flexible and adaptable.
• Travel domestically and occasionally internationally.
• Able to work on own initiative and as a team player.
• Good organizational skills with cultural awareness and sensitivity.
• Good judgment and problem-solving ability.

Benefits

Total cost to company salary with petrol card and cell phone allowance.