Internal Sales - Aluminium Windows And Doors | Silverton

Account Manager

Our client in the Aluminium windows and doors hardware industry is looking for an Internal Salesperson to join their team in Silverton, Pretoria. The successful individual will have demonstrable aluminium window and door hardware industry sales experience. You will have a go to network, a superior understanding of the industry and the hardware used. Candidate will also need to reside in the Pretoria region!

Requirements

Sales

• Represent the administrative sales engine for all things sales related, eg quoting, invoicing, credit notes
• Understand the customer's business and needs
• Grow basket of assigned customers – upselling should be related to the original purchase and should feel like a natural progression rather than a pushy sales tactic
• Grow spend of assigned customers
• Grow GP% of assigned customers
• Convert dormant to active customers per agreed target
• Bring on new customers per agreed targets

Stock

• Emphasize selling stock on shelf
• Reduce excess/slow moving/redundant stock per agreed targets

Market Intel

• Provide clear, intelligible and relevant feedback on the market plus clear conclusions and tactics to maximise market share, sustainability and profitability
• Clear plan on fabricator vs distributor network
• Demonstrate and utilise market leading product knowledge
• Know-your-customer (KYC) - actively analyse their business and products in an effort to enhance the customer's business and thus gain more business on a continuous basis

People

• Active custodian of the company core values on a daily basis in all circumstances
• Clear and consistent feedback to line manager
• Productive daily engagement with assigned Business Developer to ensure collaboration and customer service excellence

Administration

• Weekly review of age analysis
• Ensure POP is received and cleared before processing orders
• Check customer account status before processing orders
• Send POP to Operations Team efficiently
• Communicate account status to customers & escalate issues to management; follow up on feedback required from internal counterparts (Finance/Management)
• Drive, compile and communicate request for credits from customers to relevant stakeholders; follow-up on progress
• Instil discipline of daily review of Outstanding Sales Order Report. Stock outs - Communicate any stock requirements to Ops team for ordering or Warehouse Transfer
• Follow up with Ops team in terms of stock availability
• Provide customers with accurate feedback on their back orders daily
• Update Ops and Customers re OUT OF STOCK items

Benefits

• Basic: R19k – R25k, candidate dependent
• Incentive policy: 13^th and 14^th cheques included in December pay run and dependent upon Company and personal performance as measured vs specific KPIs
• Pension contribution from Company
• Momentum Health4Me medical benefit
• Start date immediate