Customer Support Agent | Medical Devices | Gauteng

Account Manager

This position will report to Customer Support Manager. Area of Responsibility includes processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours; liaising with customers telephonically and on email; dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.; releasing backorders, should it be requested; sending invoices of consignment orders received to the customer and the Sales Consultant; replacing consignment stock used to customer; action movement of stock when collection/delivery was arranged; allocating stock for orders; preparing pro-forma invoices; general administrative duties including regular filing; arranging collections and deliveries by completing the required template and sending it to Logistics to arrange; following up on collections and delivery requests; obtaining the necessary approval for credits to be passed; credits and re invoices to be done on the same day; booking out kits if required; assisting with after hours emergency call if required; removing consignment items invoiced from QWIX; investigating errors on QWIX transfers done by Sales Consultants; checking stock availability for Sales Consultants; applying transfers on QWIX; generating quotes invoicing government orders and invoice according to tender pricing; generating ROE list and submitting ROE's monthly; removing and invoicing items from WIP; C6 replenishment weekly.

Requirements: Qualifications Grade 12 (Matric) is a minimum requirement; a tertiary qualification would be a definite advantage. Experience required previous experience in Customer Support of at least 3 years is essential; experience in a Medical Environment preferable; strong communication skills; skills and competencies proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential; proficiency in Syspro; excellent communication skills (verbal and written) especially in English; excellent organizational skills; good telephone skills; accuracy is essential; team player; ability to work under pressure and meet deadlines; people skills; professionalism; energetic, focuses and committed to get the job done to the best of their ability.

Benefits: Basic Salary 50% medical aid and provident fund contributions.