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Customer Service Representative | Medtech | Cape Town

Manage order processing and customer communication for medical device supplies
Cape Town, Western Cape, South Africa
Junior
yesterday
Salesworx

Salesworx

Salesworx is a South African sales consulting firm specializing in sales strategy, training, and recruitment services.

Account Manager

This position will report to the Customer Support Manager.

Area of Responsibility:

  • Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24 hours;
  • Liaising with customers telephonically and on email;
  • Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;
  • Releasing back orders, should it be requested;
  • Sending invoices of consignment orders received to the customer and the Sales Consultant;
  • Replace consignment stock used to customer;
  • Action movement of stock when collection/delivery was arranged;
  • Allocating stock for orders;
  • Preparing pro-forma invoices;
  • General administrative duties including regular filing;
  • Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
  • Following up on collections and delivery requests;
  • Obtaining the necessary approval for credits to be passed;
  • Credits and re invoices to be done on the same day;
  • Booking out kits if required;
  • Assisting with after hours emergency call if required;
  • Removing consignment items invoiced from QWIX;
  • Investigating errors on QWIX transfers done by Sales Consultants;
  • Checking stock availability for Sales Consultants;
  • Applying transfers on QWIX;
  • Generating quotes for Midsouth;
  • Invoicing Government orders and invoice according to tender pricing;
  • Generating ROE list and submitting ROE's monthly;
  • Removing and Invoicing items from WIP;
  • C6 Replenishment weekly.

Requirements:

Qualifications:

  • Grade 12 (Matric) is a minimum requirement;
  • A tertiary qualification would be a definite advantage.

Experience required:

  • Previous experience in Customer Support of at least 3 years is essential;
  • Experience in a Medical Environment preferable;
  • Strong Communication Skills.

Skills and Competencies:

  • Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;
  • Proficiency in Syspro;
  • Excellent communication skills (verbal and written) especially in English;
  • Excellent organizational skills;
  • Good telephone skills;
  • Accuracy is essential;
  • Team player;
  • Ability to work under pressure and meet deadlines;
  • People skills;
  • Professionalism;
  • Energetic, focuses and committed to get the job done.

Benefits:

50% medical aid and provident fund.

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Customer Service Representative | Medtech | Cape Town
Cape Town, Western Cape, South Africa
Support
About Salesworx
Salesworx is a South African sales consulting firm specializing in sales strategy, training, and recruitment services.