Practice Operations Coordinator, Internal Medicine - Wellesley

Practice Operations Coordinator

We are seeking a full-time, 40-hour Practice Operations Coordinator to support the practice on-site Monday through Friday 8:30 am-5:00pm. As the only Practice Operations Coordinator for this location, this role is a unique opportunity to work autonomously as the epicenter of the department while also collaborating with various members of the multidisciplinary team. The role is a mix of leading the front desk team as well as assisting with the front desk duties when needed to support the team. Responsibilities will include:

• Coordinates day-to-day performance of administrative and clinical support staff.
• Mentors any temporary administrative staff or interns who are engaged to assist the practice.
• Provide feedback to practice manager for staff evaluations.
• Acts as the primary escalation point for all practice staff with questions or concerns relative to operations and provides feedback/escalate to manager.
• Collaborates with front end and clinical support teams to provide support and assist in the resolution of patient/customer service issues.
• In conjunction Practice Manager monitors and resolves patient billing issues.
• Assists physician staff with calendar management, and special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics.
• Identifies, monitors, and resolves IS issues which impact the practice's operations.
• Participates in the evaluation of IS equipment and systems.
• Submits IT requests for equipment and network issues.

The ideal candidate profile is an organized self-starter who is proactive, agile, and capable of multitasking and prioritizing. Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Operations Coordinator role is the opportunity for you.

Onsite

195 Worcester Street

40 hours

Regular

Day (United States of America)

$25.48 - $37.09/Hourly

Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.