Patient Services Coordinator II

Cardiac Surgery Clinic Front Desk Professional

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We're seeking a highly organized, customer-focused professional to run the front desk of our ambulatory Cardiac Surgery clinic. In this role, you'll be the first point of contact for patients—checking them in, escorting them to exam rooms, and handling phone inquiries with warmth and professionalism.

Key Responsibilities:

• Manage patient check-in process
• Escort patients to exam rooms
• Provide exceptional customer service in-person and over the phone
• Handle multiple tasks efficiently and discretely in a fast-paced environment

Ideal candidates have superior multitasking skills, a positive attitude, and a passion for delivering an outstanding patient experience.

Summary: Performs administrative functions to support smooth and efficient clinical service and practice operations under general supervision. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Greet and assist patients. Show patients to examination rooms, prepare necessary equipment for healthcare providers. Maintains inventory of supplies and check expiration dates. Stocks exam rooms with needed supplies and equipment. Answer telephones, assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results. Acts as "Super User" for scheduling, registration and billing systems May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications:

Education: High School Diploma or Equivalent required

Experience: 2-3 years office experience required

Knowledge, Skills and Abilities:

- Proficiency with all Office Suite

- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

- Managing one's own time and the time of others.

- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Work Location: 100 Blossom Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.36 - $24.45/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.