Patient Services Coordinator II

Patient Services Coordinator II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Why Join Us? Be part of a collaborative team that values professionalism, compassion, and efficiency. This role offers the opportunity to support both Medical Dermatology and Dermatology Laser and Cosmetic services, contributing to a dynamic and patient-focused environment. Join our high-volume ambulatory clinic as a Patient Services Coordinator II, where you'll be the primary interface between patients and providers. Under the general supervision of the Group Practice Administrator, you'll manage scheduling, front desk operations, and administrative support to ensure a seamless patient experience.

Job Summary

• Schedule, reschedule, and cancel appointments using Epic; manage referrals and pre-visit documentation.
• Perform check-in/check-out functions, collect co-pays, and reconcile petty cash.
• Coordinate MOHS surgical appointments and slide requests.
• Prepare charts and paperwork for clinic sessions; print provider notes and manage insurance referrals.
• Collaborate with nursing and physicians to streamline scheduling and resolve workflow issues.
• Maintain HIPAA compliance and patient confidentiality.

Qualifications

• Education: High school diploma required; associate or bachelor's degree preferred.
• Experience: At least 1 year in a healthcare or medical office setting.
• Skills:
  • Strong organizational and multitasking abilities
  • Excellent interpersonal and communication skills
  • Proficiency with scheduling and billing systems
  • Ability to work independently and under pressure

Onsite

50 Staniford Street

$17.36 - $24.45/Hourly

Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.