Patient Services Coordinator II

Patient Services Coordinator II

Join our team at Massachusetts General Physicians Organization, Inc. Are you a detail-oriented multitasker who thrives in a fast-paced healthcare environment? We're looking for a compassionate and organized professional to support our clinical operations. In this hybrid role, you'll be the friendly face greeting patients, the voice on the phone scheduling appointments, and the behind-the-scenes expert keeping records accurate and workflows smooth.

What You'll Do:

• Welcome and assist patients during visits
• Manage appointment scheduling and patient check-in/check-out
• Handle phone inquiries and coordinate follow-ups
• Maintain and update medical records and billing forms
• Support providers with prior authorizations, prescription refills, and test results
• Serve as a "Super User" for our scheduling and billing systems, helping train others
• Take on specialized tasks like surgical scheduling as you grow in the role

Whether you're just starting out or looking to expand your skills in healthcare administration, this is a great opportunity to make a meaningful impact while growing your career.

Qualifications:

Education: High School Diploma or Equivalent required

Experience: Office experience 2-3 years required

Knowledge, Skills and Abilities:

• Proficiency with all Office Suite
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details:

Remote Type: Hybrid

Work Location: 50 Staniford Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.36 - $24.45/Hourly

Grade: 3

EEO Statement: Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.