Patient Services Coordinator III

Patient Services Coordinator III

Step into a dynamic role where your administrative expertise helps drive exceptional patient care experiences. As a Patient Services Coordinator III, you'll be a key contributor to the smooth and efficient operations of a busy clinical practice—balancing both administrative and operational responsibilities with minimal supervision. You'll be the go-to resource for scheduling, patient flow, and system support, ensuring every visit runs seamlessly. While this role does not involve direct patient care, your impact on the patient journey is vital.

Essential Functions:

• Serve as the first point of contact for patients by managing appointment scheduling, responding to inquiries, and maintaining accurate records.
• Act as a "Super User" for scheduling, registration, and billing systems—providing guidance and training to colleagues and handling advanced tasks like surgical scheduling and calendar management.
• Support and guide Office and Practice Assistants, helping to coordinate daily activities and maintain operational excellence.
• Collaborate with supervisors to oversee front desk workflows and ensure smooth day-to-day practice operations.
• Handle sensitive communications including prior authorizations, prescription refills, and test result inquiries with professionalism and discretion.
• Accept co-payments and manage related financial transactions in accordance with policy.

Qualifications:

• High School Diploma or Equivalent required.
• 3–5 years of professional office experience, ideally in a fast-paced, customer-focused environment.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details:

• Remote Type: Onsite
• Work Location: 2014 Washington Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $18.99 - $27.17/Hourly
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.