Patient Services Coordinator III

Patient Services Coordinator III

Join a vital part of the surgical care team where your coordination skills help ensure smooth and timely procedures. As a Patient Services Coord. III, you'll manage patient appointments, assist with billing and documentation, and handle complex scheduling tasks like surgical bookings and provider calendar updates. You'll also serve as a resource for your team, offering guidance on scheduling systems and helping oversee daily practice operations. This role is perfect for someone who thrives in a fast-paced environment, enjoys working collaboratively, and wants to make a meaningful impact on patient care. This role offers one day remote after completion of the training/probationary period and demonstrated successful performance.

Summary Performs administrative functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record. Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience -office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Ability to proofread and edit written documents.

Additional Job Details (if applicable) Remote Type Hybrid Work Location 32 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range - Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.