Patient Service Coordinator II

Mass General Brigham Per Diem Position

Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Functions as part of the care team in a Patient Centered Medical Home practice
• Providers administrative support to providers and clinical staff
• Primary roles, Front Desk and phone scheduler as needed
• Provides superior customer service in face to face patient contact and via the phone
• Use iPads for PROMs survey collection
• Patient check in and check out; co-pay collection
• Verify patient's insurance, assist with additional resources as needed
• Enroll patients in Patient Gateway
• Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center
• Prepares faxes and mails paperwork
• Schedules/reschedules/cancels appointments
• Addresses and triages live phone calls as needed
• Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day.
• Schedules patient appointments for follow up office visits
• Completes EPIC functions, i.e. Arrival Status, No Show, Cancellations
• Fills empty slots within the clinician's schedules on a daily basis utilizing workqueue list
• Screens patients appropriate for direct scheduling (Patient Gateway requests)
• Runs designated EPIC reports and follows up with paperwork as needed
• Prepares prescription messages in EPIC for Immerse program
• Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
• Recommends solutions to work flow; participates in trouble shooting and evaluating changes
• Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
• Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

Qualifications

• Education: High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? Yes
• Licenses and Credentials: N/A
• Experience: Office experience 2-3 years preferred
• Knowledge, Skills and Abilities:
• Proficiency with all Office Suite
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Physical Requirements

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%) 20lbs - 35lbs
• Carrying: Occasionally (3-33%) 20lbs - 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross Manipulation (Handling): Constantly (67-100%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Remote Type: Onsite

Work Location: 151 Everett Avenue

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Day (United States of America)

Pay Range: $17.36 - $24.45/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.