Trainee, Customer Support

Trainee

As a Trainee, you will learn how to effectively support customers after their purchase by resolving their queries accurately and empathetically. You will gain hands-on experience handling customer issues, using internal tools, and collaborating with cross-functional teams. This role is designed to build your skills gradually, preparing you to manage customer interactions independently in the future.

Learn to handle customer cases with care, ensuring each interaction is personalized. Use internal tools to research and help resolve customer questions. Support in managing multiple queues, including emails, cancellations, international orders, and shipping concerns. Participate in daily and weekly team meetings to review performance and learn team goals. Work closely with team members and escalate unclear or difficult cases to senior staff. Develop skills in communicating with internal teams like Sales, Operations, and Logistics for smooth case resolution. Follow guidelines to document case details accurately and keep customer information updated. Take part in training sessions to build product knowledge and improve service quality. Strive to meet quality and productivity goals while learning from feedback.

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).