Southeast Service Center Alterations Workroom Manager

Manager, Alterations Workroom

Salary Range $73,000 - $95,000*

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

You will be:

The Manager, Alterations Workroom is the strategic and operational leader responsible for driving business performance, delivering exceptional client experiences, and developing high-performing teams in alignment with Saks' brand standards. This leader ensures that all store operations, merchandising, and talent practices contribute to a best-in-class luxury retail environment for a workroom, store or dual stores.

What you will do:

• Champion a culture of personalized, white-glove service that reflects Saks' commitment to luxury and client obsession.
• Inspire the store team to cultivate long-term client relationships through consistent, high-touch engagement and service excellence.
• Ensure all team members are equipped to anticipate client needs and deliver seamless, memorable experiences across channels.
• Partner with Client Development and Marketing teams to activate clienteling strategies, in-store events, and local outreach.
• Oversee daily operations of the central workroom hub, store or multiple stores including scheduling, workflow prioritization, and adherence to SLAs.
• Ensure all alterations meet quality standards through regular audits, training, and customer feedback reviews.
• Partner with logistics and inventory teams to streamline garment flow between stores and the central hub.
• Support hiring, onboarding, and performance management of alterations staff across the region.
• Provide coaching, training, and career development pathways for tailoring professionals.
• Champion a culture of inclusion, belonging, and high performance.
• Monitor KPIs (turnaround time, customer satisfaction, quality issues) and implement continuous improvement initiatives.
• Support implementation of enterprise-wide alterations tools, tech, or process enhancements.

What you will bring:

• 8-10 years of progressive experience in tailoring, alterations, or luxury garment services, with at least 5 years in a senior leadership capacity.
• Strong knowledge of garment construction, tailoring techniques, and luxury apparel standards.
• Proven ability to lead, train, and motivate distributed teams.
• Highly organized, with experience managing workflow in a high-volume environment.
• Excellent communication and relationship-building skills across corporate and field stakeholders.
• Experience launching or scaling centralized service hubs or regional alterations centers is preferred.
• Background in luxury or couture fashion design is preferred.
• Direct experience managing unionized or highly skilled artisan workforces is preferred.

Your life and career at Saks Global:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount.

Salary and other benefits:

The yearly salary range for this position is between 73,000 to 79,000. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact your Recruiter. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location.