Manager, Merchandise Operations

Merchandise Manager/Manager, Merchandise Operations

The Merchandise Manager/Manager, Merchandise Operations is responsible for overseeing all back of the house operational functions and front of the house visual standards. In this role the Manager will ensure the processing of inbound merchandise, placement and presentation of merchandise on the selling floor, and the processing of merchandise off the selling floor and out of the store, in accordance with established Saks Fifth Avenue productivity and process standards. The role also oversees the creation and maintenance of a dynamic shopping environment, which incorporates fashion trend statements, visual presentations, and promotional events to support the sale of full-priced merchandise and the overall profitability of the store. The Manager is a part of the store's core management team and will serve as a leader on the floor, prioritizing the customer service experience. The Asset Protection Manager will interact with customers and associates, work to resolve customer issues and ensure all associates are providing and exceeding our customer service expectations.

You will be:

• Innate ability to gain ground without damaging relationships. Can be both assertive but diplomatic.
• Drives positive outcomes through objectives & measures, while monitoring progress & results effectively. Adept at course-correcting within a fast-paced environment.
• You inspire others with your vision and sense of purpose. You have an optimistic spirit and celebrate wins and symbols of progress to rally support behind the vision.
• Constantly looking for ways to improve the way things are done while driving personal results. Comfortable with change and challenging conventions.
• You bring others together to drive results when needed. You have the ability to build morale and spirit within the team and bring out the best performance and potential in others.
• Generates a variety of approaches to problem solving including new and novel ideas.

What you will do:

Operations Ownership

• Hire, train and develop the Merchandise Operations team responsible for a wide range of back of house processes.
• Oversee processing of inbound merchandise within an established company time frame, ensuring that new receipts are on the selling floor prior to store opening.
• Ensure compliance with all Store Audit Standards.
• Take a leadership role in communication, direction, and flow challenges within the store.
• Maintain inventory accuracy by regular oversight of Inventory exception reports.
• Oversee processing of outbound merchandise transfers and returns to vendors (RTV).
• Direct and ensure execution of markdowns and price changes, re-ticketing, sends, repairs, sell off consolidation, order supplies, etc.
• Ad hoc responsibilities as needed

People

• Leading and ensuring teams actively recruit and fill open roles with a sense of urgency.
• Foster an environment of accountability through ongoing coaching of company policies and procedures, including ongoing performance management as needed.
• Set goals for Associates in alignment with department objectives.
• Develop, motivate, and train your team in all aspects of their role.

What you will bring:

Required Qualifications (Minimum Requirements):

• Available to work a flexible schedule that will include nights and weekends
• 3-5 years supervisory experience in the retailing environment in visual or merchandising capacity.
• Proficiency in utilizing available technology, especially Microsoft Office Suite
• Ability to lift and carry boxes (approx. weight 25 - 50 lbs), move and maneuver rolling equipment (pallets, flatbed carts, rolling racks), climb safety ladders (approx. 6 feet)

Your life and career at Saks Fifth Avenue:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and other benefits:

The starting salary for this position is between $67,000 -$75,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is also eligible for bonus.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).