Responsable Du Référentiel Technique Du Support F/H

Safran Helicopter Engines Customer Services And Support

Safran Helicopter Engines customer services and support is located in Tarnos, Nouvelle Aquitaine, France. This is a permanent full-time position requiring a master degree and more than 3 years of professional experience in engineering and management. Fluency in English is required.

Within the Technical Support Department of the Support and Services Directorate (D2S), you will be part of a multidisciplinary team responsible for developing, updating, and publishing the technical support elements for ANETO, ARRANO, MTR390, and RTM322 engines necessary for certification and operational maintenance. This technical support repository is for our operator clients, maintenance centers, repair centers, and internal services. You will conduct impact analysis and production management for the technical support repository of the assigned engine, including:

• Writing specifications to incorporate design data and modifications from technical or engineering support teams
• Analyzing and incorporating data from user and technical support network feedback
• Managing configurations of data and document repositories in line with operational engine configurations
• Integrating various technical constraints (data formats, AECMA 1.8/1.9 or S1000D v4.1 and S2000M standards, document policy, client requirements, IETP, Géode, technical English)
• Leading multidisciplinary follow-up meetings for each repository update
• Tracking and handling client feedback on technical publications (IPR, DRDE, QRQC, …)
• Participating in client and integrator meetings

You will liaise with method and brand teams in the Technical Support Department and subcontractors. You will update your commitments and deliverables, initiate subcontracted document production, and manage subcontractor activities. You will validate documents produced by subcontractors and actively participate in projects to create the technical support repository for new variants and improvement projects.

A bachelor’s degree plus five years of experience in technical engine fields is required. You should have client focus, be organized, and have strong relationship skills, team-working abilities, and the ability to work independently. Proficiency in IT tools (including Arbortext, PLM, and GEODE) and data analysis across various formats is necessary. Fluent technical English is required, with knowledge of ASD S1000D/S2000M and ASD-STE100 specifications being a plus.

Possible travel within France and abroad.

Safran is an international high-technology group operating in aviation, defense, and space markets. Its mission is to contribute to a safer, more sustainable world where air transport is more environmentally friendly, comfortable, and accessible. With a global presence of 100,000 employees and sales of 27.3 billion euros in 2024, Safran holds world or regional leadership positions in its core markets. Safran Helicopter Engines is the world’s leading manufacturer of helicopter engines, with more than 75,000 produced since its founding. It offers the widest range of helicopter turboshafts and has over 2,500 customers in 155 countries. Safran values and encourages applications from people with disabilities.

Locate Your Future Workplace

Avenue du 1er Mai 40220 Tarnos Nouvelle Aquitaine France