Aftermarket Operations Specialist

Safran Power Units Customer Services And Support

Perform the role of support and sales order administrator responsible for order planning and execution for the Customer Support Organization, creating customer sales orders, reviewing purchase orders with Engineering leadership for technology research & development programs, sending order acknowledgment and invoicing customers. This role is customer facing and directly liaising with the Customer (airframers and their service network, aircraft operators, and other Safran entities or partners), Customer Support team and many internal Safran teams such as Finance, Engineering and Procurement. The role reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders.

Essential duties and responsibilities include: ensuring validity and accuracy of the commercial conditions requested by the customer and other Safran entities or partners according to appropriate contractual requirements; communicating regularly and proactively with customers and other Safran entities or partners, providing them with order acknowledgement, creating sales orders, reviewing them with Engineering leadership for technology research & development programs and providing shipment status, as appropriate; tracking and managing all sales orders in SAP, customer portals as appropriate, and internal reporting tools; working collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc.; providing month-end data reports to internal stakeholders and management; administering Safran Power Units maintenance contracts with aircraft operators and maintenance contracts between airframers and operators that include Safran Power Units' products; creating and maintaining maintenance contracts in SAP and collecting and compiling product in-service utilization (hours and cycles); invoicing operators based on product utilization monthly and/or quarterly; working with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and/or service specifications, price, delivery dates, etc.; monitoring supplier performance, preparing reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable; supporting Internal Quality and Logistic departments in case of supplier non-performance.

Required competencies; education / knowledge / skills and abilities include: 5+ years customer service experience and product sales administration; aerospace industry and knowledge of Aircraft APUs (Auxiliary Power Units) or propulsion engines is desirable; SAP experience; able to develop standard commercial proposals; conduct order reviews; manage administrative processing of orders and customer follow-up in the context of the sales policy; intermediate to advanced capabilities with MS Office - Excel, Power Point, Word, Outlook; working knowledge of the basic concepts of procurement principles, sales and contracts administration. Physical requirements include: while performing the duties of this job, the employee is regularly required to sit; use hands to type; use ability to talk and hear. The employee may be required to reach with hands and arms to manage paperwork. The noise level in the work environment is usually quiet.

Additional information includes: the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

4255 Ruffin road CA 92123

San Diego

California United States