Operations Support Director

Operations Support Director

Does this position interest you? You should apply – even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Operations Support Director is a visionary and results driven leader who sets direction for operational excellence across the supply chain network. This role is responsible for shaping and executing operational strategy, driving continuous improvement, and embedding lean methodologies to enhance performance and scalability.

The Operations Support Director cultivates a high-performing team in delivering best-in-class support for fulfillment operations, serving as a key subject matter expert (SME) in supply chain processes. With a strong focus on people development and customer experience, this leader is also accountable for the successful execution of core infrastructure initiatives and plays a critical role in aligning supply chain operations with business objectives.

What You Will Do

• Strategic People Leadership: Provide leadership to a diverse team of Operations Support Managers, Specialists, and Racking team leader. Set the strategic talent agenda by evaluating organizational capabilities, identifying future skill requirements and implementing targeted development plans that build leadership bench strength and support succession planning.
• Project Management: Responsible for project planning, anticipating in-process timelines, and communicating with stakeholders. Accomplish project plans on time, within budget, while meeting all specified stakeholder requirements. Responsible for bringing the project to a successful close, creating an end-of-project report, holding project completion meetings and activities, and capturing relevant learning experiences.
• Operational Execution and Standardization: Lead the development, deployment and governance of standardized processes, SOP's and best practices across the supply chain network. Identify operational inefficiencies and drive enterprise level solutions that improve performance. Establish and oversee the execution of plans that deliver critical business outcomes, ensuring alignment with strategic priorities and long-term operational goals.
• Internal Collaboration and Communication: Work across organizational functions to drive results by collaborating, negotiating, and planning with key stakeholders such as logistics, fulfillment operations, and inventory planning teams to ensure projects meet established deadlines.
• Customer Experience and Quality: Collaborate with Optimization leaders to build and sustain a culture that drives great, memorable, and easy customer experience for supply chain and store operations partners.
• Health and Safety: Ensures Federal, State, and Local regulations (e.g., OSHA, CDL, DOT and MHE) are being followed in all fulfillment centers and fulfillment warehouses. Proactively identify risk behaviors and lead safety initiatives in partnership with site leadership, embedding a culture of safety and accountability across all fulfillment operations.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree Business, Supply chain management, engineering or related field preferred
• High School Diploma Or equivalent Required

Experience Qualifications

• 10+ years Lean six sigma and continuous improvement results through leading a team Required
• 4-6 years Supply chain leadership experience. Black Belt required. (OCM) Org Change Management required Required
• 1-3 years Koerber experience, or equivalent WMS and LMS/WFM system experience Preferred
• 1-3 years Developing ROI's and Business cases for submission and approval Preferred

Skills and Abilities

• Project management skills (High proficiency)
• Written and verbal communication and interpersonal skills (High proficiency)
• Organizational and team building skills (High proficiency)
• Strategic planning (High proficiency)
• Process improvement mindset (High proficiency)
• Change management (Medium proficiency)
• Workforce planning (Medium proficiency)
• Data analysis (Medium proficiency)
• Cross-functional collaboration (Medium proficiency)
• Travel up to 75%

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.