Director Of Fulfillment Operations

Director of Fulfillment Operations

The Director of Fulfillment Operations leads operations for several fulfillment sites within a defined geographic region. They develop current and future fulfillment site leaders while promoting a culture of high performance and engagement. They lead through operational excellence and delivering top-tier customer service, they prioritize listening, removing success barriers, and best practice implementation in collaboration with store operations.

Territory: Florida Bayou: Baton Rouge, Miami, Jacksonville, New Orleans, Tallahassee, Tampa, Orlando, Lakeland

Must reside within defined territory! Relocation is provided.

50%+ travel expectations

What You'll Get

• Attractive salary plus annual bonus opportunities.
• Weekly pay every Friday.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
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What You'll Do

• Direct annual and long-term business planning, aligning with regional needs and company objectives with a focus on business outcomes like NPS, Cost per Unit, on-time delivery, shipment quality, associate retention, and engagement.
• Motivate fulfillment location leaders to exceed business goals by aligning them with company mission, vision, values, and strategy.
• Oversee the talent cycle, including selection, onboarding, training, development, and performance management.
• Effectively manage market P&L, maximizing profits and minimizing losses.
• Evaluate and enhance leadership and associate capabilities to meet business needs, prioritizing development activities and succession planning.
• Partner with field stakeholders to improve regional processes, ensuring exceptional end-to-end fulfillment experiences and driving best practice adoption.
• Frequently review performance and opportunities with fulfillment leaders to ensure goals are met or exceeded.
• Ensure compliance with relevant Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within the region.

What You'll Need

• 7-10 years of leadership and supervisory experience, including managing other leaders.
• 7-10 years of experience in supply chain, fulfillment, or distribution segments preferred.
• Multi-site management experience required.
• Strong executive presence with the ability to leverage data for strategic decisions and operational success.
• Effective communication style, delivering clear and succinct messages to stakeholders at all levels.
• Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
• People-first mentality with a solution-oriented approach.
• Ability to travel up to 50% with the ability to work at a physical Fulfillment location within the region and be within an hour of a major airport.

Apply today to start your fulfilling journey!