Commercial Support Advocate

Commercial Support Advocate

The Commercial Support Advocate provides the National Commercial Team with internal support and proactive customer involvement with a focus on facilitating communication and bringing in new commercial accounts to Safelite. They drive cross-functional communications internally with Safelite shops, Commercial Care, Commercial Billing and the Contact Center.

What you will do:

• Proactively communicates with commercial clients and Safelite shops to ensure satisfaction, address their needs, and foster long-term relationships.
• Reviews open order reports and tracks order activity to provide regular status updates and manage client expectations
• Troubleshoot and resolve client issues, escalating complex cases to appropriate departments when necessary. Responsible for monitoring progress and ensuring resolution.
• Acts as a user-administer for Safelite's commercial digital platform, including setting up users, identifying defects and conducting user training for clients.
• Maintains detailed and accurate records of client interactions in Salesforce.
• Provides regular status updates to Account Managers regarding account activity, escalations and solutions.
• Owns the catastrophe/manufacturer recall process for commercial clients, including directing the work of Field Operations and coordinating delivery of work for clients.
• Performs other duties as assigned
• Complies with all policies and standards

What you will bring:

• High School Diploma or GED Required
• 1-3 years In customer support or related role Required
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and as part of a team.
• Proficiency in Salesforce or similar tool

What you will get:

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth and life offerings at

  www.safelitebenefits.com

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