Engineer - IP Support

Job Title

Reporting to the Principal Engineer- IP Support, the position holder will provide leadership in fault resolution, configuration, quality assurance, software management, system integration, testing in IP CORE network Domain.

Key Responsibilities

• E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support.
• Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
• Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
• Timely and effective in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.
• Effective implementation and planning of change requests in IPCORE network to ensure no unplanned incidents due to change.
• Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC.
• Active participation and resolution of quality related cases Resolution of all identified issues on NMS within 8 hours from detection.
• All the IPCORE services are implemented with 100% accuracy on availability targets.
• Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year.
• All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups.
• Optimize IPCORE network to improve resiliency.
• Check and ensure that SRV6 network controllers are implementing network policies well.
• Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems.
• Carry out acceptance tests, commission and integrate new IP core devices.

Qualifications

• BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years' experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
• Thorough Knowledge in IP network performance monitoring and optimization tools.
• Trouble shooting and problem-solving skills.
• Working knowledge of process improvement practices.
• Certifications in Networking (CCIE /HCIE certifications or equivalent).
• Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.