Werkstudent (m/w/d) IT Support

IT Support Specialist

In part-time (15 to 20 hrs.) for our IT team in Nuremberg.

Saab is a leading defense and security company headquartered in Stockholm, Sweden, and employs over 28,000 staff worldwide. We develop, manufacture, and maintain products, services, and systems in all areas of military defense and civilian security. Saab Germany operates in five locations (Berlin, Wilhelmshaven, Bremen, Nuremberg, and Mülheim-Kärlich) in the fields of "Electromagnetic Warfare (EW), Land Systems, and Naval Systems." Here in Germany, the boundaries of technology are constantly being pushed forward, with the goal of creating a safer and more sustainable world.

What You Can Expect:

Support of the IT team in the operational day-to-day business, particularly in first-level support and user support

Participation in technical support (via phone, email, and ticket system)

Support in the analysis, documentation, and resolution of technical problems and incidents

Communication with users about the status of disruptions and the implementation of problem solutions

Supportive accompaniment of users in the implementation of solution steps

Redirection of complex cases to second-level support with all necessary information

Insight into diverse IT processes and the opportunity for active participation

How To Impress Us:

Enrollment in an IT, business informatics, or comparable course of study

Interest in technical issues and IT processes

Structured, conscientious, and reliable working method

Team capability and strong communication skills

Experience in handling MS Office and common IT tools

Good English skills in both speech and writing

What We Offer You:

Attractive compensation

Work-life balance: Flexible working hours (floating hours); possibility for mobile working

Health: Free water and fruit

Vacation: 30 days of leave

Education: Various internal training opportunities; annual employee development discussions

Employee events: Summer party, Christmas party, and team events

Business trips: Double meal allowance; up to 200€ per day for weekend business trips; allowance for trips longer than 48 hours