Client Support Administrator

Client Support Administrator

The S2 Partnership is a trusted leader in providing health, safety, and environmental solutions for companies operating within the commercial real estate sector. With over 25 years of experience, our longstanding reputation is built on a foundation of expertise, reliability, and a commitment to excellence. Join us and become part of a team that truly makes a difference.

You will be working as part of our Client Support Team, actively engaging in service desk support relating to our market-leading, property management solution (RiskWise). Communication skills will be paramount, since your role will see you routinely represent our company through regular telephone and email conversations with an array of long-term clients.

Your role also involves supporting our wider Business Development Team, with general administrative support, providing you with the opportunity to embark upon a rewarding and varied career within a highly successful and growing business.

This role is full-time (five days per week) and primarily based at our office, with flexible working arrangements available (for example, three days in the office and two days working from home).

Key responsibilities include:

• 1st and 2nd line telephone and email client support, using our Zendesk support suite
• Escalating queries to the appropriate Account Manager
• General system administration
• Client data maintenance and administration
• Maintaining system support materials

Requirements:

• Good communication skills
• A client-focused attitude
• A desire to learn, with a strong positive work ethic
• Experience with general computer software including Microsoft office

Why join S2:

At S2, we believe our people are our greatest asset. You'll be supported by industry experts who are committed to your growth and development. We foster an inclusive and diverse workplace where well-being is a priority.

In return for your enthusiasm and commitment, we offer a competitive salary and a comprehensive benefits package, including:

• Competitive salary & benefits: including a profit-related bonus
• Generous holiday package: 26 days' annual leave plus bank holidays
• Holiday buy/sell scheme: Buy or sell up to 3 days annual leave
• Comprehensive medical insurance: covering existing medical conditions, routine check-ups, GP-referred services, and dental and optical care
• Pension & life insurance: S2 contribute to your retirement savings, and you can sacrifice part of your salary to enhance these benefits
• Long service holiday awards: 1 day annual leave for every 5 years of service
• Access to our employee benefits platform: offering resources and support to enhance your overall well-being