Application Support Engineer I

Application Support Engineer I

The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. Works primarily on well-defined issues and tasks with guidance, following established processes and runbooks. This is an entry-level role designed to develop future application engineers.

This role is part of Ryder's Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You'll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder's technology organization, including engineering, data, automation, and security-focused positions.

Essential Functions

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Additional Responsibilities

• Collaborate with senior engineers on complex issues
• Contribute to knowledge articles and continuous improvement efforts
• Participate in training and development activities within the Talent Incubator Program

Skills and Abilities

• Problem-solving and analytical thinking, Required
• Strong communication skills, Required
• Ability to follow structured processes, Required
• Willingness to learn new technologies and programming languages, Required

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field, Required
• 1 year or more in Professional, Internship or project experience with development and/or application support, Preferred
• Basic programming knowledge (SQL, Python, JavaScript, or TypeScript, Required
• Exposure to enterprise applications, Preferred
• Basic understanding of APIs and data flows, Preferred

Travel

• No

Job Category

Application Development, Delivery & Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

$50,000.00

Maximum Pay Range :

$60,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.