Representative, Customer Operations

Representative, Customer Operations

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $19.23-$21.64/hour. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Representative, Customer Operations you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by understanding customer needs, monitoring shipment activity, and ensuring timely and accurate service execution. Your role contributes to account growth, operational efficiency, and overall profitability.

What Your Day-To-Day Will Look Like:

• Perform load management activities, including entering loads accurately and recording shipment status updates.
• Schedule pickup and delivery appointments with customers and warehouse partners.
• Track shipments from pickup through delivery and communicate updates to customers and internal teams.
• Address issues that arise during shipment execution and maintain transparent, proactive communication with customers.
• Provide spot rates, calculate shipment costs, and assist with quoting opportunities for spot, project, and annual business.
• Support Sales with managing key branch accounts through coordinated service, communication, and operational insight.
• Enter complete and accurate data into the Transportation Management System (TMS) and prepare loads for invoicing.
• Communicate shipment, billing, or follow-up concerns to the Sales Manager and Carrier Operations teams.
• Prioritize daily tasks to ensure timely load entry, tracking, customer communication, and issue resolution.
• Review and monitor customer report cards and performance indicators.
• Accept or decline load offers from the Carrier Sales Group based on capacity, service requirements, and customer needs.

What You'll Need To Excel:

At a minimum, you'll need:

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

It'd be great if you also have:

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.