EU Operations Rep

Operations Representative

Coyote Logistics has been acquired by RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy.

Compensation for this role is 82,000.00 - 90,000.00 PLN Annual.

How You'll Have an Impact:

You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary.

Essential Functions:

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C's and industry standards while ensuring a fair outcome for all parties.

Essential Competencies:

Skills

• Communication – You will be speaking with customers over the phone & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key

Language Requirements

• Ability to speak both Polish and English fluently
• Additional language proficiency/fluency is a plus

Progression:

Snr Operations Representative/Operations Lead based on performance and interview process.

Preferred Education & Experience:

Customer service, operations and/or logistics experience.

Other Duties:

Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Private Medical care

Sport Package - Multisport Plus

Group Life Insurance

Onsite English Classes

Free access to internal e-learning platform to grow in your profession and gain new skills

Diverse and Inclusive environment

Community Service Day

Internal Career Growth Programs

Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process.