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Technical Support Engineer - Remote Eligible
Develop tooling to enhance customer success with Rutter’s REST API.
Remote
Mid-Level
3 weeks ago
✨ About The Role
- The role involves owning the first level of technical support for all customers.
- The candidate will triage incoming support issues during business hours and handle urgent issues for select enterprise customers.
- Collaboration with product, engineering, and the broader organization is necessary to enhance Rutter’s product offerings.
- The position offers opportunities to work on tooling and customer-facing functionality to improve customer success.
- The role requires a detail-oriented individual who is not satisfied until customer problems are thoroughly resolved.
⚡ Requirements
- The ideal candidate should have at least 2+ years of engineering experience or 4+ years of technical support experience.
- A strong comfort level with using tools like Postman or curl to troubleshoot issues is essential.
- The candidate should possess coding skills in a high-level language such as Python, TypeScript, or Ruby.
- A passion for customer success and a proactive approach to problem-solving are crucial traits.
- The candidate should be data-driven, with proficiency in SQL being a significant advantage.
About Rutter
The Universal API for commerce and accounting