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Technical Support Engineer
Develop tooling to enhance customer success with Rutter’s REST API.
New York
Mid-Level
1 month ago
✨ About The Role
- The role involves owning the first level of technical support for all customers, ensuring timely triage of incoming support issues.
- The candidate will collaborate closely with product, engineering, and other teams to enhance Rutter's product offerings.
- The position provides opportunities to work on tooling and customer-facing functionalities to improve customer success.
- The job requires a proactive approach to solving a variety of interesting and complex technical problems.
- The candidate will be part of a fast-paced, collaborative environment with a focus on achieving ambitious goals.
⚡ Requirements
- The ideal candidate should have at least 2+ years of engineering experience or 4+ years of technical support experience.
- A strong comfort level with using tools like Postman or curl to troubleshoot issues is essential.
- Proficiency in writing workable code in high-level languages such as Python, TypeScript, or Ruby is required.
- A passion for customer success and a desire to help clients solve their technical problems is crucial.
- The candidate should be detail-oriented and persistent in ensuring that customer issues are thoroughly resolved.
- Being somewhat data-driven and having proficiency in SQL would be a significant advantage.
About Rutter
The Universal API for commerce and accounting