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Senior Support Engineer (on-site, NY)

Develop innovative solutions to enhance customer experience and product functionality.
New York
Mid-Level
$140,000 - 160,000 USD / year
2 weeks ago

✨ About The Role

- The role involves owning the first level of technical support for all customers using Rutter's Universal API for commerce and accounting - Responsibilities include triaging incoming support issues, working on tooling and customer-facing functionality, and collaborating with product and engineering teams to enhance Rutter's product offering - The position requires working closely with customers, product, and engineering teams to solve technical problems and improve customer success - The ideal candidate will have 2+ years of engineering experience or 4+ years of technical support experience, be comfortable using Postman or similar tools, and have proficiency in high-level languages like Python, TypeScript, or Ruby - The job offers a fast-paced, collaborative environment, unlimited paid time off, medical benefits, parental leave, 401K match, ownership stake in the company, and a compensation range of $140,000 - $160,000
- Experienced technical support engineer with a background in providing technical support for customers in a fast-paced environment - Proficient in using tools like Postman or curl to troubleshoot and reproduce technical issues faced by customers - Skilled in writing code in high-level languages like Python, TypeScript, or Ruby to assist in problem-solving - Strong customer-centric approach with a passion for helping customers succeed and a knack for asking insightful questions - Detail-oriented individual who is persistent in finding solutions and is data-driven in analyzing outcomes
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Senior Support Engineer (on-site, NY)
New York
$140,000 - 160,000 USD / year
Engineering
About Rutter
The Universal API for commerce and accounting