Player Support Analyst

Player Support Analyst

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Player Support Analyst is an entry-level position in the Customer Service team which lasts the first 6 months. In this junior phase the expected performance to be achieved such as punctuality, autonomy and innovation. This role involves solving customers' requests by live chat and email and to provide a good experience to the players.

What You'll Do:

• Customer Service (Chats & emails)
• Comply with all established internal protocols
• Validate and issue courtesies/retentions
• Review and/or report sports betting/casino activity
• Report accounts with suspicious activity
• Report interactions for reassignment to other areas/teams

What You'll Bring:

• 1 + years in Customer Service BPO
• Bachelor's Degree in any field; or studying.
• Empathy and assertive communication skills
• Basic industry knowledge
• Strong problem-solving skills.
• Excellent collaboration abilities.

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!