Sales Consultant

Sales Consultant

The purpose of the Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

The responsibilities include:

• Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints.
• Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow the Indoor Merchandising Guide to ensure that all products are set and maintained to company standards.
• Conduct power equipment demonstrations when necessary.
• Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
• Collect customer contact information for situations that require follow-up.
• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
• Provide expert advice and product knowledge to customers regarding a wide range of products.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications.
• Utilize upselling and cross-selling techniques to maximize sales.
• Promote exclusive offers and awareness of store loyalty program.
• Process special orders, operate the POS register, and resolve return issues.
• Collaborate with team members to achieve sales targets.
• Participate in training sessions and stay updated on product knowledge.
• Contribute to the visual merchandising efforts.
• Ability to work outdoors in elements such as heat, cold, rain, snow, and wind.
• Participate in cross-training for flexibility in various departments.
• Actively participate in learning initiatives.
• Provide friendly, proactive, and professional support to others.
• Perform other duties as assigned.