Support Software Engineer

Support Software Engineer

We are looking for a driven and skilled Support Software Engineer to join our growing engineering team. As a key contributor, you will help maintain and enhance our existing products while developing scalable, high-performance software solutions. You'll collaborate with cross-functional teams—including product, and engineering—to build reliable and efficient applications. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a passion for continuous learning.

Key Responsibilities

Design, build, and maintain high-quality software applications, taking ownership of the full development lifecycle—planning, coding, testing, and deployment.

Ensure data is processed, formatted, and optimized for compatibility with monitoring systems.

Work closely with the product manager, and engineers to translate requirements into technical solutions.

Develop tools to streamline workflows to reduce manual intervention and reporting for engineering teams.

Write clean, maintainable, and well-documented code.

Debug and resolve software issues, optimize performance, and enhance scalability and security.

Implement robust security measures to protect sensitive data and ensure compliance with industry standards.

Develop and maintain automated tests to ensure software reliability.

Maintain clear and up-to-date technical documentation.

Stay updated with emerging technologies, frameworks, and industry trends.

Qualifications & Experience:

Required

· Bachelor's Degree in Computer Science or Engineering.

· 2-5 years of hands-on software development experience.

· Proficiency in programming languages such as Go, Python, JavaScript, SQL.

· Advanced computer skills (Excel, data analysis, etc)

Preferred

· Experience with modern frameworks, relational databases (MySQL), and version control (Git).

· Proficiency with containerization and orchestration in Docker.

· Familiarity with microservice architecture and serverless computing

Key Skills:

Problem Solving - self starter who takes initiative

Accountable - own up to mistakes and strive for continuous improvement

Adaptable - be flexible and able to adjust quickly as priorities change

Collaborative - works well in a team and enjoys cross-functional interaction