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Junior Service & Support Engineer
Assist senior technicians during local site visits and system commissioning
Cape Town, Western Cape, South Africa
Junior
5 hours agoBe an early applicant
Rubicon
A technology firm specializing in innovative solutions for digital transformation and IT strategy.
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Technical Support Assistant
The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks. This position is designed to help build technical capability within the branch and support after-sales service under direct supervision.
Key Responsibilities:
- Assist with customer technical support requests escalating complex issues to senior staff.
- Accompany senior technicians on local site visits to:
- Support commissioning of new systems.
- Observe and assist in diagnosing faulty equipment.
- Learn to troubleshoot system issues.
- Assist in processing warranty claims under guidance.
- Help sales consultants with basic technical questions about products and systems.
- Support the documentation of technical issues and potential solutions.
- Attend supplier or internal training sessions as required.
- Assist with record-keeping and updating the company CRM with supervision.
- Participate in team meetings and learning activities to develop technical skills and product knowledge.
Minimum Requirements:
- Matric/NQF4 equivalent.
- 1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred.
- A basic electrical qualification or relevant technical diploma is advantageous.
- Valid driver's licence and access to own vehicle.
Key Attributes and Skills:
- Basic computer literacy, including Microsoft Office.
- Willingness to learn and follow instructions from senior staff.
- Clear verbal and written communication skills.
- Reliable and punctual with a professional attitude.
- Detail-oriented with a willingness to understand broader system issues.
- Good time management and ability to prioritise tasks when guided.
- Customer service orientation and a collaborative mindset.
- Self-motivation with a proactive learning attitude.
About Rubicon
A technology firm specializing in innovative solutions for digital transformation and IT strategy.