Location Services Supervisor

Location Services Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture, and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The position leads the effort in sustaining and energizing a local or local office culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.

This position plays a highly visible role and is responsible for the development and execution of various initiatives related to driving culture, employee engagement, and internal growth efforts in an assigned market and may serve as a member of the local office and/or culture council/committee.

This location services supervisor works closely with office leadership to implement the firm's vision and strategy at a local level. This includes the facilitation of meetings and events related to philanthropic activities, charitable fundraising, communications, office-wide events, and diversity and inclusion efforts. This position supports culture programs (i.e. diversity and inclusion, recognition and appreciation, stewardship, environmental sustainability, social events, and alumni) in the office, helps identify process improvement opportunities and efficiencies and may also be an advisor and idea generator as the firm continues to evolve. This position requires strong communication skills, self motivation, and a high-level of enthusiasm.

Be responsible for driving employee engagement around volunteering, charitable giving, social activities, and other employee engagement opportunities.

Develop and execute plans for community and culture building efforts.

Serve as the point of contact and participate in strategy meetings for market and local employee network groups, social activities, national power of love efforts, local charities, and other local steering committees.

Collaborate and develop strong relationships with other team members and firm client servers to help establish best practices and generate new ideas.

Ensure that programs work cohesively and collaboratively across the market and collaborates with the market leader to track activity spend and ensure alignment to market and office culture strategy.

Assist with establishing and maintaining local office and/or market operating plan and budget for culture related programming.

Ensure that projects/initiatives are executed timely, employing a high degree of diplomacy, collaboration, and influence as needed to drive results.

Ensure that projects are delivered on time and various risk/issues are recognized, ensuring quality and consistent service and support.

Support operational leadership with projects, including best practices, process definition, and collaboration with stakeholders to ensure that business needs are met, and projects are delivered on time.

Recognize and determine the appropriate corrective action to ensure that services are delivered on time and within budget and scope. Escalate to the location services manager lead or manager as appropriate. Maintain project documentation to identify, evaluate, plan, monitor, and follow-up on active projects, including use and reconciliation of office purchase card.

Be responsible for understanding RSM's firmwide vision, strategy, and initiatives to in the local market through multiple channels such as culture and inclusion, industry, service lines, and growth committees.

Serve as a liaison within the national communications team to distribute communications between markets and maintain standard practices across the firm.

Assist with the development and delivery of content through the firm's internal and external communication platforms. This may include all hands, newsletters, RSM Power, webcasts, local SharePoint sites, etc.

Begin to build strong relationships with leadership within the location(s), firm client service, and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external.

Provide input on resource forecasting to the location services manager or manager lead. Assist with interviewing, selecting, orientation, and onboarding, and training of team members at certain levels. Provide reporting and sensitive information to location leadership with discretion and composure.

Execute priorities as defined by firm, location, and ESS leadership. Contribute to automation and process improvement through technology, reporting, and data analysis.

Execute on best practices outlined in location services playbooks and process improvements to ensure effective and consistent services that contribute to the success of the firm.

Cultivate a culture of growth and foster an inclusive environment to ensure employee engagement and retention.

Provide effective leadership serving as a performance advisor to location services team members. This includes communication of performance expectations including an annual performance descriptor, ongoing performance feedback, employee development plans, and growth opportunities.

Responsible for training other team members as needed.

Actively participate in knowledge sharing.

Help to cultivate and foster an inclusive environment.

Support the development and distribution of compelling thought leadership internally and externally.

Assist with talent growth initiatives designed to support talent development, provide resources, and promote the development of the habits and behaviors of successful first-choice advisors.

Perform other duties as assigned.

EDUCATION

• Associates degree or equivalent experience

TECHNICAL/SOFT SKILLS (Required)

• Ability to communicate both verbally and in writing with diverse audiences
• Intermediate to Advanced Microsoft Office skills
• Strong grammar and proofreading knowledge and experience
• Ability to prepare charts, graphics, and tables, etc.
• Ability to manage multiple tasks
• Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization
• Strong organization, time management skills, and attention to detail
• Demonstrated ability to impact and influence a diverse population
• Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed

EXPERIENCE

• 3-5 years relevant experience in a related field or area
• 2+ years supervisory experience or other experience in similar capacity
• Demonstrated experience managing multiple projects

LEADERSHIP SKILLS (Required)

• Ability to respond positively to changing circumstances, serve as a model of the change
• Demonstrated ability to attract, lead, motivate, and retain a team, including providing guidance and feedback
• Work collaboratively with peer group to provide support across the enterprise particularly during peak times

PREFERRED REQUIREMENTS

• Bachelor's Degree
• Advanced Microsoft Office Skills