Client Service Analyst

Client Service Analyst

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Following corporate established guidelines coordinate, and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization, and/or quality performance achievement. Evaluate process improvement opportunities, define process metrics, and develop improvement plans. Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence. Positions Responsibilities:

• Gathers, analyzes and interprets data through inspection and evaluation of current processes. Analyze trends or variations to define the problems.
• Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings.
• Ensure conformance with overall company standards relating to documentation and record systems.
• Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
• Assist in planning and preparing quality, procedural and process training by coordinating or performing training with appropriate parties.
• Assist in the creation of presentations and training sessions for continuous improvement.
• Participates and leads in identified improvement projects as required.
• Performs other related duties and participates in special projects as assigned.

Qualifications

Able to translate previous work experience into strong problem-solving skills and appropriately apply proven solutions. Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance. Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine. Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments. Requires advanced knowledge of Excel, Word, and Business Objects/CRDM along with ability to quickly learn specialized software related to the position. Requires excellent communication skills, both verbal and written with both internal and external clients. Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments. Bachelor’s degree in discipline related to function of work 3 or more years relevant work experience Candidates with an understanding of digital print knowledge and EDI workflows are preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.