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Customer Service Representative - Industrial Products
Provide exceptional customer support for industrial product orders and technical inquiries
Carrollton, Georgia, United States
Junior
yesterday
Royalty Hospitality Staffing
Royalty Hospitality Staffing is a staffing agency specializing in providing trained personnel for the hospitality industry.
1 Similar Job at Royalty Hospitality Staffing
Customer Service Representative
A leading industrial product supplier is seeking an experienced Customer Service Representative for an onsite role in Carrolton, GA. The right candidate will be a dedicated professional who thrives in a fast-paced environment and can deliver world-class customer experience to our clients.
What You'll Be Doing (including but not limited to):
- Respond to customer inquiries, requests and complaints via phone, live chat and email within a timely manner
- Perform daily tasks including order entry, shipment tracking, returns processing, and account updates in accordance with company policy
- Support order fulfillment, product support, and technical troubleshooting by identifying service priorities and appropriately routes inquiries to relevant departments
- Input appropriate documentation to maintain accurate account and transaction records in CRM and ERP systems
- Coordinate product shipments, resolve delays, and support on-time delivery to ensure customer satisfaction
- Handle sensitive account information appropriately while adhering to privacy standards and internal controls
- Perform other duties as determined by management
Customer Service Representative - Industrial Products
Carrollton, Georgia, United States
Support
About Royalty Hospitality Staffing
Royalty Hospitality Staffing is a staffing agency specializing in providing trained personnel for the hospitality industry.