Weddings & Events Service Manager

Weddings And Events Service Manager

The Weddings And Events Service Manager is responsible for coordinating and supervising assigned business after it is booked by the Catering Sales department, and through completion of the event or function, while maintaining profitable operations and high-quality food and beverage presentations and service levels. The Weddings And Events Service Manager is responsible for acting as a liaison between clients and operating departments to ensure a successful event and to generate repeat business.

Responsibilities include:

• Having comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, accounting, restaurants, and engineering.
• Interacting with outside planners and vendors for event setup.
• Maintaining pricing integrity and proposing appropriate menus for clients.
• Creating BEOs and resumes.
• Creating, reviewing, and revising rooming lists.
• Working with other F&B managers and keeping them informed of F&B issues as they arise.
• Managing event space and adjusting space in order to ensure maximum potential revenue.
• Being visible on the floor and assisting staff as needed during events.
• Participating in department and hotel training.
• Using feedback from Event Planner evaluations to improve service and quality.
• Keeping immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Preparing and submitting required reports in a timely manner.
• Following up on all turnovers within 24 hours.
• Knowing meeting room setups and capabilities as well as sleeping room configurations and types.
• Responding to requests by clients in a timely manner.

Qualifications include:

• At least 2 years of progressive experience of managing and detailing events and/or catering in a luxury hotel.
• Knowledge of hotel social market required.
• College degree required.
• Must be proficient in Microsoft Windows, Delphi FDC, and Opera.
• Flexible and long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.