Engineering Manager/asst Chief

Engineering Manager

The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director, the Engineering Manager will assume the administrative, financial, and operating aspects of the hotel as they relate to engineering.

Responsibilities include:

• Assisting in developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair.
• Ensuring the hotel is in compliance with all local, state, and federal laws.
• Supervising and training all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention.
• Creating and posting all Engineering staff schedules.
• Creating and adhering to the annual budget for the department.
• Assisting in developing financial forecasts and actively participating in monthly profit/loss review meetings.
• Creating and implementing a preventative maintenance program for all hotel equipment.
• Ensuring all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
• Actively participating in energy conservation programs.
• Reviewing all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensuring compliance with the Americans with Disabilities Act (ADA).
• Assisting with the administration of all vendor contracts controlled by the engineering department.
• Ensuring that room maintenance requests are handled in a prompt and courteous manner.
• Following up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assisting as necessary with special projects and renovations.
• Supporting and participating in all Highgate Hotel programs.
• Leading and/or participating in the Highgate Hotel Safety Committee.

Qualifications include:

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer's license if required by local code.
• HVAC, electrical, plumbing, boiler operations, and general maintenance skills required.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Maintaining a warm and friendly demeanor at all times.
• Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attending all hotel required meetings and trainings.
• Participating in M.O.D. coverage as required.
• Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintaining high standards of personal appearance and grooming, which include wearing nametags.
• Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximizing efforts towards productivity, identifying problem areas, and assisting in implementing solutions.
• Ability to handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to maintain confidentiality of information.
• Performing other duties as requested by management.