Business Analyst - Operations

Join Australia's Most Reputable Charity

Exciting opportunity to help the organisation through a significant growth period. Fixed term opportunity for 12 months.

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Watch stories about our people, patients and the communities we serve at finestcare.com.au.

About This Opportunity

Join a small team that is dedicated to the delivery of a diverse, interesting, and challenging portfolio of projects that make a real difference to our patients, communities and our people.

The Business Analyst's focus is to ensure that every project is aligned to our strategic plan, has a compelling business case, and adopts a collaborative and human centred led approach to the design, implementation and transition of project outcomes.

Specifically, you will:

• Analyse complex business functions, document current and future states, and identify key challenges and opportunities.
• Lead workshops and meetings to gather requirements, build consensus, and ensure stakeholder alignment on project outcomes.
• Co-design human-centred, sustainable business solutions and develop user journeys, process maps, user stories, and specifications.
• Support implementation and change activities, including risk mitigation, communication, training, and stakeholder engagement.

About You

You are:

• Demonstrated experience in business analysis and business case development in complex, multi-functional organisations.
• Proven ability to build relationships and collaborate across diverse internal and external stakeholder groups.
• Experience applying human-centred design principles and delivering sustainable, user-focused business solutions.
• Strong communication, negotiation, and problem-solving skills with the ability to work independently and manage competing priorities.

To be considered for the role you require:

• Minimum 3 years of experience as a Business Analyst in a business project environment.
• The ability to work independently with limited direction while managing competing demands to meet deadlines.
• A high level of integrity and confidentiality when dealing with issues of a sensitive or personal nature.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

• Free onsite parking.
• Employee Assistance Program
• Comprehensive orientation program for new starters
• Generous annual salary packaging options to reduce your taxable income including:
• Packaging up to $15,899 of your salary towards loans, rent and bills
• Packaging of an additional $2,650 of your salary via a meal and entertainment card.

Further Information

To access the position description, please click here. For a confidential discussion in relation to the recruitment process, please contact Joan Dobbie via Program Manager, Operations 0455 539 552.

Applications close at 11:59pm on 5 September 2025.

Please note that we are unable to accept late applications, or applications submitted via email. Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible! The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.