Customer Service Associate

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Responsibilities

Essential Functions

Customer Service & Engagement

• Ensure every customer receives outstanding service by creating a friendly environment
• Greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge
• Respond promptly to customer inquiries about merchandise and assist with product selection
• Communicate with store leadership about customer requests, vendor issues, and product damages

Point of Sale & Transactions

• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end
• Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco
• Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft
• Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter
• Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary

Food & Beverage Service

• Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements

Merchandising & Stocking

• Restock products and supplies to maintain a fully stocked store
• Check expiration codes, face and inspect items, pull and discard expired products per company procedures

Store Cleanliness & Safety

• Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.)
• Maintain a clean and organized work area to ensure safe working conditions
• Immediately report unsafe conditions to store leadership

Additional Responsibilities

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence
• Performs other projects/duties as assigned

Qualifications

Required

• Must be at least 16 years old
• Must have strong communication and customer service skills
• Must demonstrate the ability to work both independently and as part of a team
• Must be able to multitask effectively in a fast-paced environment
• Must be able to learn and follow all Royal Farms safety processes and procedures

Preferred

• Prior experience in food service and/or customer service

Success Factors

• Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty
• Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift
• Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift
• Must be able to perform repetitive physical tasks like squatting, stooping, and crouching
• Must be comfortable working around hot equipment and cleaning products
• Ability to be punctual and arrive to work on time
• Must wear slip-resistant shoes while on duty
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs
• Ability to adhere to assigned schedules and arrive to work on time as required by business needs

Pay Range USD $15.00 - USD $18.00 /Hr.