Customer Service Associate

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Essential Functions

• Customer Service & Engagement
• Point of Sale & Transactions
• Food & Beverage Service
• Merchandising & Stocking
• Store Cleanliness & Safety

Additional Responsibilities

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.

Qualifications

• Required: Must be at least 16 years old. Must have strong communication and customer service skills. Must demonstrate the ability to work both independently and as part of a team. Must be able to multitask effectively in a fast-paced environment. Must be able to learn and follow all Royal Farms safety processes and procedures.
• Preferred: Prior experience in food service and/or customer service.

Success Factors

• Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
• Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
• Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
• Must be comfortable working around hot equipment and cleaning products.
• Ability to be punctual and arrive to work on time.
• Must wear slip-resistant shoes while on duty.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range

USD $12.00 - USD $15.00 /Hr.