Customer Service Associate

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Responsibilities

Essential Functions

• Customer Service & Engagement
• Point of Sale & Transactions
• Food & Beverage Service
• Merchandising & Stocking
• Store Cleanliness & Safety

Additional Responsibilities

• Follow Royal Farms safety, security, and operational procedures
• Uphold the mission, core values, and brand standards of the company
• Perform other projects/duties as assigned

Qualifications

Required

• Must be at least 16 years old
• Strong communication and customer service skills
• Ability to work both independently and as part of a team
• Ability to multitask effectively in a fast-paced environment
• Ability to learn and follow all Royal Farms safety processes and procedures

Preferred

• Prior experience in food service and/or customer service

Success Factors

• Customer Focus
• Operational Consistency
• Team Dependability

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift
• Must be able to perform repetitive physical tasks like squatting, stooping, and crouching
• Must be comfortable working around hot equipment and cleaning products
• Ability to be punctual and arrive to work on time
• Must wear slip-resistant shoes while on duty
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs
• Ability to adhere to assigned schedules and arrive to work on time as required by business needs

Pay Range USD $15.00 - USD $18.00 /Hr.