Customer Service Associate

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Essential Functions:

• Customer Service & Engagement:
• Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
• Respond promptly to customer inquiries about merchandise and assist with product selection.
• Communicate with store leadership about customer requests, vendor issues, and product damages.
• Point of Sale & Transactions:
• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
• Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
• Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
• Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.
• Food & Beverage Service:
• Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.
• Merchandising & Stocking:
• Restock products and supplies to maintain a fully stocked store. Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
• Store Cleanliness & Safety:
• Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.). Maintain a clean and organized work area to ensure safe working conditions. Immediately report unsafe conditions to store leadership.

Additional Responsibilities:

• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Qualifications:

Required:

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Preferred:

• Prior experience in food service and/or customer service.

Success Factors:

• Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
• Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
• Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements:

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
• Must be comfortable working around hot equipment and cleaning products.
• Ability to be punctual and arrive to work on time.
• Must wear slip-resistant shoes while on duty.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range: USD $15.00 - USD $18.00 /Hr.