Patient Care Customer Service Coordinator (WFH)

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Patient Care Coordinator

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay starting at $15 plus a Quarterly Bonus opportunity

• Mon - Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Duties and Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through Online Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred

Skills, Knowledge and Abilities:

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands:

• After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours. Non Business hours is our After Hours Call Center)
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, etc.
• Office equipment; fax machine, copier, printer, phone and computer

Work Environment:

• Office environment

Benefits:

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations