Join a leader in home healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services.
Job Summary: We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
Essential Job Duties and Responsibilities:
Travel: Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery. Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement.
Employment is contingent on background investigation, drug screen, and valid driver's license in state of residence with a clean driving record.
Required Education and/or Experience: High school diploma or GED equivalent, required.
Preferred Education and/or Experience: Experience with medical equipment, preferred. One year of related work experience, preferred. Medical terminology, preferred.
Skills and Competencies:
Benefits: Generous paid time off and paid holidays, Overtime pay for non-exempt hourly positions based on business needs, Commission for Account Executives, Fixed and variable rate car reimbursement for Area Managers and Account Executives, Employee discount program, Employee recognition program, Bonus and incentive opportunities, Mileage reimbursement (when applicable for the position), Telephone reimbursement (when applicable for the position), EAP 401k, HSA and FSA/Dependent Care FSA, Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services, Meru Health Mental Health and Mercer SmartConnect Medicare programs, Livongo Diabetes and High Blood Pressure programs, Healthcare Bluebook and RX Savings solutions programs, HEPB and TB vaccinations.
Make the right move and submit your resume today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.