Medical Equipment Driver & Customer Service

Customer Service Technician

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Job Summary: We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities:

• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Monitors office supplies
• Observes additional needs that the patient may have and reports same during morning meeting
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned

Travel: Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery. Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement.

Qualifications: Employment is contingent on background investigation, drug screen, valid driver's license in state of residence with a clean driving record, high school diploma or GED equivalent, required. Preferred experience with medical equipment, one year of related work experience, medical terminology, and skills in communication, confidentiality, multitasking, self-motivation, and problem solving.

Rotech Information Benefits: Generous paid time off and holidays, overtime pay, commission, fixed and variable rate car reimbursement, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement, telephone reimbursement, EAP, 401k, medical, prescription, dental and vision, HSA and FSA/Dependent Care FSA, life insurance, disability, accidental death, identity protection and legal services, mental health and Medicare programs, Livongo Diabetes and High Blood Pressure programs, Healthcare Bluebook and RX Savings solutions programs, HEPB and TB vaccinations.